MCSCCE • 2016 • Paper II Series B
Choose the option from below that is not a part of 7 ‘Cs’ of communication
A)
Contact
B)
Conciseness
C)
Courtesy
D)
Clarity
The 7 Cs of effective business communication are Clarity, Correctness, Conciseness, Concreteness, Completeness, Courtesy, and Consideration. 'Contact' is not one of the 7 Cs.
MCSCCE • 2016 • Paper II Series B
The ability to handle frequent changes is an example of what kind of skill?
A)
incident management
B)
change management
C)
time management
D)
knowledge management
The ability to handle, adapt to, and successfully guide individuals and teams through frequent organizational changes is known as change management.
MCSCCE • 2016 • Paper II Series B
In order to successfully resolve a conflict, it is critical that one
A)
Separates the person from the problem
B)
Walks away from the situation/conflict
C)
Ignores the person responsible for the conflict
D)
Continuously asserts one’s point of view until it is accepted
A fundamental principle of conflict resolution (e.g., Harvard Negotiation Project) is to separate the people from the problem.
MCSCCE • 2016 • Paper II Series B
Assertive communication style refers to
A)
Empathetic communication
B)
Sympathetic communication
C)
Apathetic communication
D)
Atrophic communication
Assertive communication involves expressing one's views and needs clearly and confidently while actively respecting, understanding, and considering others' viewpoints and emotions, making it deeply rooted in empathetic communication.
MCSCCE • 2016 • Paper II Series B
Statement: A 14 yr old girl was caught in a shop trying to steal money. Course of action: I. The girl should be handed over to Child Welfare Committee. II. The girl should be given harsh punishment for her behaviour.
A)
Only I follows
B)
Only II follows
C)
Both I & II follow
D)
None of these
Under juvenile justice principles, a 14-year-old minor involved in theft should be referred to the Child Welfare Committee for care and rehabilitation rather than being subjected to harsh punitive measures.
MCSCCE • 2016 • Paper II Series B
Which of the following diagrams correctly represent deer, wolves, animals?
A)
Diagram A
B)
Diagram B
Deer and wolves are two distinct kinds of animals; Venn is two disjoint sub-circles inside one larger Animals circle.
MCSCCE • 2016 • Paper II Series B
To whom have the hijackers surrendered?
A)
Tunisian authorities
B)
British authorities
According to the passage on the Tunis airport hijacking incident, the hijackers released all hostages and formally surrendered to the Tunisian authorities.
MCSCCE • 2016 • Paper II Series B
Which among the following is an important factor in interpersonal communication?
A)
clarity of thought
B)
courage
C)
ruthlessness
D)
none of these
Clarity of thought is a fundamental requirement for effective interpersonal communication.
MCSCCE • 2016 • Paper II Series B
A person with strong interpersonal skills can match his objective with the objective of others during _______ activities.
A)
collinear
B)
concurrent
C)
concussive
D)
collaboration
Interpersonal skills help a person work effectively with others and align his goals with theirs during collaborative activities. "Collaboration" means working together toward a common objective, which fits the sentence exactly. The other options do not suit the context: "collinear" means lying on the same line, "concurrent" means happening at the same time, and "concussive" relates to concussion or shock.
MCSCCE • 2016 • Paper II Series B
Which country negotiated with PLO for the release of the Palestinian guerillas in the Tunis incident?
A)
Britain
B)
Holland
C)
Egypt
D)
Tunis
Egypt served as the primary mediator in negotiating the release of Palestinian guerrillas during the 1985 Tunis incident involving the PLO.
MCSCCE • 2016 • Paper II Series B
The most effective way of leading a team is
A)
to exert control over subordinates, and closely follow and command their actions
B)
to establish confidence and trust amongst the team and motivating them to perform their best
C)
to let the team act on their free will and only try to command/control when things are out of hand
D)
all of the above
The most effective leadership style is one that builds confidence, trust, and motivation within the team. A good leader inspires members to perform well rather than relying only on control or interference. Option (a) is overly authoritarian, and option (c) is too lax and lacks proper guidance. Hence, (b) is the best answer. Option (d) cannot be correct because the other options are not equally effective.
MCSCCE • 2016 • Paper II Series B
Response from others in terms of information, facts or opinions is known as
A)
Reply
B)
Feedback
C)
Repose
D)
Reception
In the communication process, information, facts, or opinions provided in response to a message are known as feedback.
MCSCCE • 2016 • Paper II Series B
The pair of words given below have a certain relationship with each other, followed by four pairs of words. Select the pair that has the same relationship as the given pair of words. Ring: Engagement
A)
Handshake: Treaty
B)
Kick: Beat
C)
Anger: Insult
D)
Bangle: Wrist
A ring is a symbolic gesture/seal of an engagement, just as a handshake is a symbolic gesture/seal of a treaty or formal agreement.
MCSCCE • 2016 • Paper II Series B
At what place was PLO recognised as the sole representative of the Palestinians?
A)
Rabat
B)
Holland
C)
United Nations
D)
Egypt
At the 1974 Arab League Summit held in Rabat (Morocco), the Palestine Liberation Organization (PLO) was officially recognised as the sole legitimate representative of the Palestinian people.
MCSCCE • 2016 • Paper II Series B
A technique for teams that is used to generate ideas on a subject wherein each member of the team is asked to think creatively and write down as many ideas as possible. The ideas noted down by all members are then discussed by the team: This technique is called
A)
Delphi Technique
B)
Brainstorming
C)
Brain Draining
D)
SWOT Analysis
Brainstorming is the technique where team members write down and discuss as many ideas as possible.
MCSCCE • 2016 • Paper II Series B
The best example of one-way information gathering is
A)
asking the questions on the phone
B)
conducting a face-to-face interview
C)
receiving an email
D)
requesting to fill out a questionnaire
Administering a questionnaire is a standard form of one-way information gathering where information flows in a single direction without reciprocal two-way interaction during data collection.
MCSCCE • 2016 • Paper II Series B
If with the third, sixth, ninth, tenth and eleventh letters of the word ‘EXAMINATION’ a meaningful word can be formed, which starts with A, then which would be the third letter from the right?
A)
A
B)
I
C)
N
D)
O
The 3rd (A), 6th (N), 9th (I), 10th (O), and 11th (N) letters of 'EXAMINATION' form the meaningful word 'ANION' starting with A. Counting from the right in 'ANION': 1st is N, 2nd is O, and 3rd is I.
MCSCCE • 2016 • Paper II Series B
Based on the family information provided: How many female members are there in the family?
A)
4
B)
3
C)
2
D)
None of these
In the 6-member family reasoning problem (members U, V, W, X, Y, Z), two members are male (U and W) and four are female (V, Z, X, Y), resulting in 4 female members.
MCSCCE • 2016 • Paper II Series B
Anything that disrupts or interferes with the transmission process of communication is called
A)
Block
B)
Noise
C)
White noise
D)
Bias
In communication theory, anything that disturbs, interrupts, or interferes with the transmission of a message is called noise. It may be physical, psychological, or semantic interference. 'White noise' is only one specific type of noise, while 'block' and 'bias' do not mean interference in transmission.
MCSCCE • 2016 • Paper II Series B
Judging someone on the basis of one’s perception of the group to which that person belongs is called
A)
Stereotyping
B)
Halo effect
C)
Compartmentalisation
D)
Racism
Judging an individual based on the group they belong to is the definition of stereotyping.
MCSCCE • 2016 • Paper II Series B
The greatest motivator in a workplace is
A)
fulfilment of purpose
B)
a sense of security
C)
a good supervisor
D)
a good environment
In workplace motivation theory, the strongest motivator is usually the feeling that one's work has meaning and purpose. When employees feel their work contributes to a larger goal, they are more engaged and committed. A good supervisor, security, and environment are important supportive factors, but they are generally not as powerful as fulfilment of purpose in sustaining motivation.
MCSCCE • 2016 • Paper II Series B
Based on the family information provided: Who are the male members in the family?
A)
U, V and X
B)
W and Z
C)
U and W
D)
Cannot be determined
In the family puzzle, U and Z form a married couple with two daughters (X and Y), while W and V are the parents of U and Z respectively. Because the genders of W and V are not explicitly defined in the problem premises, the exact male members cannot be determined.
MCSCCE • 2016 • Paper II Series B
A humane attitude on the part of the supervisor towards his staff is necessary to
A)
keep them happy
B)
get them to work
C)
get the best out of them
D)
have a congenial atmosphere at workplace
A humane management style is generally promoted to foster employee motivation and productivity, thereby 'getting the best' out of the staff.
MCSCCE • 2016 • Paper II Series B
What divide/divides people of one country against another?
A)
Different religions
B)
Different languages
C)
Government of various countries
D)
Material advancement of a few nations with imperialistic leanings
According to the reading comprehension passage, while science and modern communication draw humanity together, it is the governments of various countries that create artificial divisions and divide people of one country against another.
MCSCCE • 2016 • Paper II Series B
What is the situation the author is discussing in this passage?
A)
The economic situation
B)
The production capacities
C)
The American situation
D)
Capital goods
The passage primarily discusses the structural features, mixed economy framework, and developmental constraints of the Indian economic situation.
